Performance Management

We have extensive experience of successful work over many years with our partners to help them with;

  1. employer engagement
  2. the design and delivery of business support
  3. impact assessment studies

This work has been carried out in different regions of the country in partnership with the local Regional Development Agencies, Tourist Boards, Business Links and and Learning and Skills Council's. 

We also provide Research, Development and Secretariat services to a number of key industry organisations as well. More details of the following are given below:

Business Engagement

We work with hundreds of employers every month and have an excellent track record in engaging employers from the following sectors:

  • Hotels
  • Guest Houses
  • Restaurants
  • Pubs
  • Visitor Attractions
Employer Engagement (Face to Face)

Our dedicated Lead Coach works with Employers to ensure that they receive the support they require. He would be happy to meet with the owner of a business, put together a plan of action and customise programmes for the employer, their business and their staff. 

Consultant Network

Our team of over 100 accredited business coaches, consultants and trainers have worked with many thousands of businesses over the years and are integral to our engagement strategy. Spread around the country we have access through this network to a wide range of businesses.

Key Industry Groups

We can provide a route to markets through our close work with leading trade associations, professional bodies and other key Industry groups. 

 

Business Development 

In association with the Best Practice Forum we have developed three programmes of business support, based on reasearch into International Best Practice. On a "journey to excellence", businesses can access the three programmes below. These three programmes assist managers, supervisors and front line staff work smarter, not harder, through innovation by rethinking and improving business processes, and by adopting "World Class" Best Practice become Beacon Businesses in their own right. 

A three-step programme for business owners and managers devised and run by the Best Practice Forum to develop effectivebusiness management and leadership skills. This includes “Doing the Biz”, a self-check to review personal strengths and areas for improvement; on-line learning, CD Rom Videos; worksheets,Masterclasses and mentoring, in partnership with Harvard BusinessSchool, and assessment leading to the achievement of a leadership and management qualification, or credits towards one.

  Profit through Productivity 

The Best Practice Forum's three part Profit Through Producivity programme leads businesses in the tourism, hospitality and leisure industry on a journey to world-class excellence. A key element of the three stage programme is the creation of a benchmarking scheme in which like minded and like sized businesses can compare their operating statistics on a confidential basis. Each stage is specifically designed to boost business productivity and profts with the aim of helping businesses reach their full potential: 

  • Measuring Up
  • Business Planning
  • People Management
  • Service Management
  • Operations Management
  • Continuous Improvement and Innovation
  • Regonising Achievement

Profit Through Productivity includes the provision of Benchmarking activities; One to One Business Coaching; Business Support "Tool Kits" containing CD ROM Videos, Workbooks and Best Practice Case Studies; Best Practice Visit; "Masterclasses" and a Business Helpline.


A highly innovative programme to help develop the skills of employees and qualify them  with the aim of improving productivity, enhancing customer service and building bottom line profits. Upskilling for Productivity includes

  • Identifying Skill Needs - a simple audit to pinpoint individual learning and development needs;
  • Building Skills - access to on-line learning or workbooks with mentor support;

  • Recording Achievement - a Skills Passport provides a simple means of checking and recording progress. It links to a benchmarking check which measure improved business results.

The focus is on building and recognising skills which have been shown to have direct impact on productivity, e.g. work scheduling, problem solving, IT and Business Improvement Techniques.

Regional Tourism Development

Hospitality and Leisure Manpower works with businesses across every region in the country. We work closely with the local Regional Development Agencies, Business Links, Tourist Boards, Industry Associations and Professional Bodies to ensure the most effective development of businesses and their staff in line with "World Class" best practice.

Reporting

Our team are familiar with the need to provide regular, concise and up to date reporting to ensure the smooth running of regional intiatives to improve  Staff and Business Performance. HALM has worked with ERDF, ESF and LSC funding and is able to handle the monthly and quarterly audit and reporting requirements linked to this funding.  

Delivery of Outputs

We are committed to ensuring that 100% of a projects outputs are achieved, and we have a very successful record of over - achieving! We ensure that cross-cutting themes are considered at every stage of a Regional Project including:

  • ICT
  • Equal Opportunities
  • Sustainable Development

Project Management

We have put in place a number of extensive and robust project management systems. These systems and procedures have been developed in partnership with several Regional Development Agencies, Business Links and the European Commision. We currently hold Customer First Accreditation for our operating procedures and over 100 of our Business Coaches and Assessors have been trained and accredited in partnership with the Centre for Enterprise, and against national standards developed by the Small Firms Enterprise Development Initiative (SFEDI).

Details of some recent projects can be found at www.bpfprojects.co.uk

 

Research and Development

Research
Over the past 20 years we have conducted a range of research studies to identify the skill and qualification needs of the tourism, hospitality and leisure sector.  This has included work with National Government Departments and Agencies; Regional Development Agencies; Tourist Boards; Health Authorities and Local Learning and Skills Councils, etc.

Our research work has focused on the development and use of competence checklists, skill audits and performance benchmarking.  This has included the design and development of on-line skill audits and KPI benchmarking tools to identify performance gaps, the barriers to learning and the development needs of employees at all levels.

Development

We have an unrivalled reputation in the tourism, hospitality and leisure sector for the design and development of simple, practical, down to earth and innovative learning materials and tool kits based on our research into industry Best Practice. This has included developing Codes of Best Practice, open and flexible self-study tool kits; video based learning packages; workbooks; Skill DVD's; interactive training games and on-line learning programmes which, with in-company mentoring, will lead to the development of competence in the workplace.

This work has, for example, resulted in the design and development of bespoke learning packages and tool kits for clients such as the Academy of Food and Wine Service; the British Institute of Innkeeping, the Department for Education and Skills; the Government Office for London and the European Catering Association.  Together with help and assistance from the European Commission, and the European Social Fund, we have been able to develop an extensive range of training tool kits across a wide range of industry sectors and occupational groups, including training and continuing professional development for frontline staff, such as chefs; heads of department, corporate managers and managers of SMEs.  We also arrange for the translation of toolkits and training packages.

We have considerable experience in working with Employers and their Trade Associations, Proferssional Bodies, Awarding Bodies, Regulatory Authorities and Educators, including Schools, Colleges and Universities to develop a wide range of cost effective collaborative training programmes.

 

Secretariat Services

We provide the secretariat for:

  • the Best Practice Forum: a strategic alliance of ten leading trade associations and other industry partners including the governments Department for Business Innovation and Skills (BIS), Department for Culture, Media and Sport (DCMS), Visit England, The Scottish Tourism Forum and the Caterer and Hotelkeeper Magazine. The Forum includes within its membership some 60,000 catering establishments which employ over one million staff. (See www.bestpracticeforum.org);

  • the Hospitality Skills Alliance;  an alliance of seven of the industrys professional associations, including: Academy of Culinary Arts, Academy of Food and Wine Service, Amicale Internationale des Chefs de Reception, Clefs d'Or, Craft Guild of Chefs, United Kingdon Bartenders Guild, and the UK Housekeepers Association.

  • the European Catering Association International:a business education partnership comprising leading catering companies, suppliers and catering establishments across Europe, including Food Service Europe as our Media Partner. (See www.eca.halm.co.uk).